What to Know

by Andrea West


Posted on 2017-03-13 09:10:04


“A llama? He’s supposed to be dead!”

-The Emperor’s New Groove-



Do you ever feel like this sometimes? When you’re on some computer software and you’ve set it up and think it’s supposed to work one way and then it does something different?

 

I certainly know that feeling

 

At Smart Housing, we do our best to try to convey all the information our users need to know but not everyone takes the time to read the fine print. Understandable. Sometimes you’re busy or you didn’t notice it was there. A blog is just another way to try to help our clients have a better user experience. If you’re using Smart Housing for your property management needs, it’s helpful to know these things-

 

Tenant Invoices - in order to have invoices that post every month, you will need to setup a Recurring Charge. When a resident leaves make sure you put in a Charge End Date so that they stop getting invoiced for rent. Also be aware that deleting a resident does not make the recurring charge go away. Put in the Charge End Date before you delete or move them to Former Tenant.

 

Linking with Residents - when your residents sign up for Smart Housing, they will be asked to submit two codes. You can find these codes by going to their tenant page, click on the large grey Link Resident button, then click on the green Print Letter button. This letter has both the codes they need.

 

Resident Rent Payments - residents can pay with a credit card, debit card, or bank account. If paying with a card they will be charged a 3.5% same-day service fee. There is no extra fee to use a bank account but it does take three to five business days to set up.

 

Auto-Pay - your residents will first need to set up their bank account. Once their bank account information has been verified they can set up autopay. If they set up auto-pay on the same day they want their money to be pulled they will need to make a one-time payment for that day. Auto-pay will not pull their money for them on the same day they set it up. When residents stop renting from you, remind them to cancel their auto-pay so that money doesn’t pull out of their account.

 

Payment Receipts - for residents who like receipt validation for rent payments there is an option to print receipts. Go to their tenant page, click on the payment transaction and a box will pop up. At the bottom of the box is the option to View Receipt. Click on this.

 

Property Information on Receipts - there is also an option to have your business information to be listed on the receipt. To do this, click on your name in the top, right-hand corner, go to settings, and you can list your business information in this area.


And here is a link to Smart Housing’s pricing sheet.


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