The Secret Ingredient

by Andrea West


Posted on 2017-06-08 11:53:28


What is the secret ingredient to great property management?

 Is it-

  1. Caring about people
  2. Immaculate accounting records
  3. Screening every applicant
  4. Running a tight ship with your business
  5. Amazing residents
  6. Enforcing the lease
  7. Apartment upgrades

 Do you know the answer? For everyone who manages property, the answer to this question would be largely beneficial. It would be the difference of a stressful day on the floor of the New York Stock Exchange and a relaxing day on the beach in Florida. So what is the secret ingredient to great property management?

 I’ll tell you right now, I have no idea.

 I know my aunt’s secret ingredient for her cookies. I have my own secret for making awesome apple crisp. But there hasn’t been a single landlord or property manager who has come up to me and shared the secret ingredient to success in their business.

 Not quite sure how to get the answer, I of course turned to the wisdom of Kung Fu Panda. Toward the end of the movie, Po is talking with his dad when his dad finally tells him the secret ingredient to his noodle soup business.

        MR. Ping: The secret ingredient is...nothing.

        PO: Huh?

        MR. PING: You heard me. Nothing. There is no secret ingredient.

        PO: Wait, wait. It's just plain old noodle soup? You don't add some special sauce or something?

        MR. PING: Don't have to. To make something special, you just have to believe it's special.

  From my time working with landlords, I do know that they believe in their business. They believe it is a good investment. They believe renting out their properties will help them achieve other goals in the future. So even though the property management process doesn’t always run smoothly, they believe in it and keep going, and from every story I’ve heard they have been able to achieve their definition of success.

 My conclusion from all of this would have to be the same as Po’s when he finally understands the message on the Dragon Scroll.

        PO: There is no secret ingredient. It’s just you.

 You are the determining factor in your success. Your belief in your business, the time and work you put into it - you are the reason your business runs. And if you’ve made it to the end of this blog post I want to tell you, ‘Good job. You can do this!’


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