There is a lot to keep track of when moving in new residents. Maintenance, paperwork, keys, apartment-warming gift if you so choose, parking… and now that so many landlords are moving to online paperless systems there is also helping the residents get set up for rent payments online. In order to help our landlords help their residents, here is a step-by-step checklist for the process-
For the Landlord
__ Put in their resident information on your Smart Housing account and set up the recurring charge. The recurring charge is where the monthly invoices are set up.
__ Have them register for Smart Housing and set up a Resident account.
__ Link to landlord - setting up this link is what allows the system to know who the rent money is supposed to go to. The easiest way for your resident to link to you is to give them the Tenant Access and Landlord Codes. To find these codes, go to the Tenant tab, find your tenant, and in the top, right-hand corner is the box Enable Tenant Web Access. In this box click on the yellow Print Letter Button. Have this page printed out and available in their apartment.
__ Residents can make online rent payments with a credit card, debit card, or bank account. To pay with a credit card or debit card there is a 3.5% fee. There is no fee if they use a bank account. Encourage them to set up their bank account as quickly as possible as it takes three to five business days for the bank account to be verified.
For the Resident
__ Register for Smart Housing and set up a Resident account.
__ Link to your landlord. Ask your landlord for the Tenant Access and Landlord Codes.
__ You can pay your rent with a credit card, debit card, or bank account. There is a 3.5% fee for using credit and debit cards. There is no fee for using a bank account.
__ Set up your bank account as soon as possible as the process takes three to five business days. When you put in the information, two small verification amounts will show up in your bank account from Smart Housing - these are what you will use to verify your bank account.
