LANDLORD:(Knocks on door, hands paper to resident who answers) Here’s a note we’re giving to all the residents. We are checking all smoke detectors, air filters, oven filters, etc.
RESIDENT: Oh, well I keep my place very clean. There isn’t anything wrong.
LANDLORD: It won’t take long. This is just a check-up that we’re required to do in every apartment. And we only need to enter the living room, kitchen, and check the utility closet.
RESIDENT: (Hesitantly) Alright, if you need to.
This resident was very introverted and kept to herself. She ordered her food to be delivered to her apartment and took walks outside when she wouldn’t likely meet too many other people on the street. She was indeed a good resident as she didn’t cause any problems, kept the apartment clean, and paid her rent on time. So when you have a resident who keeps to themselves so much, what is the best way to interact with them?
Dealing with Introverted Residents
Respect their privacy.
When they move in, don’t overload them with too much information. Make and print a list of what they need to know and place it on the counter when they move in so they can digest the information alone.
Give notice beforehand of maintenance checks and anything that will affect their lives, such as residents moving into nearby apartments or changes in the office.
When talking with them, give them time to think instead of demanding instant answers.
When they are talking to you, show that you are listening and don’t interrupt .
Looking at our case study, I would say this landlord did well with his resident. He respected her privacy and remained outside the door as he was talking with her. He gave her a notice a week before the check to let her know to be prepared. He also gave her time to take in his request and respond without feeling rushed.
Extroverts also have their needs and preferences. I don’t have a case study of a landlord dealing with an extroverted resident, but not wanting to leave them out, here is a list for residents who fit under this category-
