Frequently Asked Questions - Landlord

by Andrea West

Posted on 2016-03-21 08:38:09

Q - How do I link to a resident?

A - There are two ways you can link to a resident. On your account, select the resident you would like to link to and

  1. You can print a letter to give to them. This will tell them how to set up an account and lists the access codes that will link them to you, or

  2. Send an email. The email will direct them to set up a Smart Housing account and the link is pre-set.

    Here is a video that will walk you through the steps.


Q - How do I set up a bank account?

A - Select the ‘My Money’ tab on the sidebar, click on 'Add Bank Account,' then fill out the information. You will then need to verify your bank account which can take three to five business days. This video will give you a more detailed walk-through of the process.


Q - Why isn’t the money being pulled from my resident’s account?

A - There are different reasons. The most common answers to this are

  1. Your resident isn’t linked to you. It is important to be linked to your resident so the system knows to send the money to you

  2. Their ledger of invoices and payments is incorrect. Make sure that all of this information is set up correctly and is up-to-date on your side. This video can show you how

  3. You have passed the Charge End date for their recurring charge. Reset the charge end date to let the system know to keep charging your resident.


Q - How do I set up my account?

A - Here is a link to all the videos that will walk you through the steps. Basically, you will need to

  1. Register with Smart Housing from our home page

  2. Add your properties

  3. Add your residents

  4. Add a bank account


Q - What do I do when a resident moves out?

A - Watch this video or simply follow these two steps

  1. Change their status to Former Tenant. You can do this by clicking on the ‘Move to Former Tenants’ button found at the top of their page on your account.

  2. Put in a charge end date for their recurring charges. This lets the system know to stop charging this resident.


Q - What is the pricing for Smart Housing?

A - Here is our basic pricing sheet


Q - How can I contact Smart Housing?

A - On our website, you can

  1. Use the chatbox found in the bottom, right-hand corner

  2. Set up a ticket request on our website by clicking on the ‘Contact’ tab and filling out the ‘Contact Us’ section

     Or you can call us at 801-210-5000

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