Do you want to be able to have all the members of a family listed together on a profile?
Do you have a unit that is paid for by more than one resident?
Do you have a property, like student housing, where residents are moving in and out but not necessarily all together?
If any of these situations match what you deal with as a landlord, that is what the Household feature is for.
Creating households is a new feature that has been added on for our landlords since the Landlord software upgrade. It allows you to list multiple people living in a unit so that you can view them altogether. This is especially useful for families and roommates.
Households also give landlords another option when it comes to how they handle their accounting. If you charge each roommate separately, then you can continue to generate individual profiles with an invoice that only indicates the amount they owe for rent. But most units aren’t billed that way - a unit has a set price and it doesn’t matter who pays what portion, as long as it’s paid. When you set up a Household, all residents are attached to the same ledger, so they see the same invoice and all payments for the same unit show up on the same list.
This setup also allows your residents to keep their payment information safe and secure. While all roommates and family members are listed together in the Household box, you can still pull them up separately on their own profiles. This means that they can create their own Smart Housing profiles to pay rent and don’t need to worry about sharing an account and their banking information with other residents.
Sometimes the people that move in together don’t move out together at the same time. Along with everything already mentioned, the Household feature also allows you to move residents in and out of a household to match the circumstances. This can be especially useful for student housing.
Go ahead and take a look at the Household feature on your own landlord account. For extra help, you can view our Knowledge Base article Creating a Household.
